Customer Ratings & Reviews for Cypress Insurance Group

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I don't know who I love the most between Carissa, Karen, and Cathy. They are all amazing and on top things with the most speed and accuracy. I have lots of customers that need things handled with urgency and these ladies get it done. I personally am lost when it comes to anything insurance related and they communicate with me in ways I can actually understand. I highly recommend cypress insurance, especially Carissa as an agent!
Always great communication and service from Amanda Lunetta. So glad we made the change to her agency.
Marge Fulmer is the most professional and knowledgeable person I have worked with in this industry. She is always willing to serve, always pleasant and extremely thoughtful and caring. Thanks Marge!
Once again, Ms, AMANDA LUNETTA demonstrated that in virtually every encounter, major or minor, she exemplifies the "Exceeds Expextations" creedo. Cypress Insurance and its aligned insurance companies have found in her the epitome of "Customer Service." There is not a more pleasant, conversant or knowledgeable agent. Top Shelf stock all the way! Appreciate it. J. Craig. DB, FL
Top-notch service. True professionals.
Patti West at Cypress Insurance Company is a pleasure to do business with. Always professional, prompt attention to my needs, and just a nice person to contact for your insurance needs.
Thank you so much for your (as always) prompt and efficient response. It is my pleasure dealing with you Colleen clake. Thank you so much again.
It has been such a pleasure working with Karen. She is very efficient and responds to my emails right away. Karen i s a pleasure to work with.
Patti West has also been a pleasure to work with. She understands my concerns and needs and she has handled my insurance for years.
Amanda has been providing insurance needs for our family for close to 30 years. Knowledgeable, caring, honest and doing the best for the customer
Amanda has been our agent for a long while now. She not only makes insurance less intimidating but is also very on top of things. Very glad that we've been able to work with her and hope to do so for years to come!
The team at Cypress which includes Doug, Carissa, and Colleen are amazing. Courteous, responsive, and caring.
I love those gals. Always right on top of everything!
I have my homeowners policy with Cypress for many years and Marge Fuller has been my agent. She is the best. Answers all my questions in a way that I am able to understand. Always returns my calls quickly and resolves all issues I am having. Thanks for having such a great agent that I’m lucky enough to call mine
Always professional, courteous, and makes us feel as though our business is her top priority!
I have dealt with Amanda for several years and never failed to deliver required service insurance for my property. I am completely satisfied..
A wonderful company ! Everyone is so helpful and quick to respond. The Best!!
I represent one of the insurance carriers in concert with Cypress Insurance Group. I've had the pleasure of working with Agents Carissa LaFreniere and Colleen Clarke. It is refreshing to develop immediate rapport with agents who, while unimaginably busy, take the time to go the extra mile for their clients. It is these personal relationships with the carriers that makes Cypress Insurance Group stand out from the competition. If you are shopping for an agent or additional insurance, your search stops here. Give them a call - you won't be disappointed.
We have worked with Cypress Insurance for over 20 years for both of our business locations. Jeanne is very professional and a real pleasure to work with. She always works hard to get us the best rates with the best insurance carriers. She really goes above and beyond and all with a smile! Thank you! Lee G.
Jeanne is a Miracle Worker. We have used Cypress Insurance for many years and it has always been an honor and pleasure to work with Jeanne. She is professional, courteous, knowledgeable and a joy to work with. Jeanne goes above and beyond to make sure that we get the best insurance for the lowest prices. Jeanne, thank you for all that you do for us! YOU are the BEST!
I've been with Cypress Insurance for many years and Carissa an excellent service agent has helped me many many times with my insurance needs and problemstb3pa
Thankful I saw a Dave Ramsey ad suggesting ELP Cypress Insurance. I received excellent prompt service from Amanda Lunetta. It was a joy to set up my new policy with. She definitely made the process painless by thoroughly answering all my questions. Look forward to continuing on with ELP and Amanda.
Amanda has been our agent for as long as I can remember. She is on top of every detail, Courteous, wise, always one step ahead covering anything we may miss. I always get a quick and well informed response. We are so blessed she is leading the way for our family on ALL our insurance fronts.
Amanda has been nothing less than helpful, informative and responsive. I refer her to everyone that asks!
top-shelf agency providing the best programs, rates and service. Steve B is a rock-star in the insurance industry!
I have been with Cypress Insurance well over a decade and have my auto and homeowners insurance thru them. But the main reason I stay is because of the superior service I receive from Amanda Lunetta. She is the best and I know that any issue I have, it will be resolved by Amanda. She is always willing to help out and offers the best service and advise. A true professional and caring person.
Sandy Ye is a most informative, helpful agent. She returns calls promptly and is very knowledgeable. It was a pleasure working with her.
Carissa is a joy to work with. Our company has so many policies and she is always helpful sorting out information for me when it gets to be too much. She is quick, reliable and super helpful.
5 stars for Amanda Lunetta! Can’t say enough about her attentiveness to any matter she is presented with, big or small. Have enjoyed having her as our agent for many years, and she has always been professional, smart, and attentive in every way. Amanda, if you are reading this, I sincerely thank you for the many years of superior service you have extended us!
Amazing service and support from Carissa LaFreniere! kind, professional and very knowledgeable. Thank you always,
Cypress Insurance has the best customer service ever... we are treated like family, with professionalism.
Excellent service, especially Jeanne Bender, agent. Thank you!
MARGE FULMER IS THE GREATEST. JOY V. HANDLED MY INS FOR MANY YEARS BEFORE SHE RETIRED. MARGE STEPPED IN AND TOOK OVER WITHOUT A PROBLEM.MOVING AFTER OVER 40 YRS IN COCONUT CREEK TO WINTER HAVEN,FL MARGE HANDLED MY INS NEEDS WITHOUT A HITCH. SHE IS A VERY PROFESSIONAL LADY AND A GREAT ADDITION AND A CREDIT TO THE CYPPRESS INS GROUP.
Amanda is excellent! She is always on top of everything and is most professional, pleasant and kind. I am very thankful to have her as my agent.
Thank you Marge for a diligent and courteous service!
Patti West is phenomenal! I've tried to get her to do my insurance in California and the Keys as well; she's that good! Always there for us.
Lisa and Ray have been my insurance professionals for 10+ years. I have referred them family, friends and co-workers. They are the best at what they do; thorough, responsive and trusted advisors. I wouldn't look anywhere else for my insurance needs.
Bradley is a very good agent.it was very simple process and got a good cover fora great price.
I have been working with Amanda & Cypress Insurance for over 12 years. We have over 6 polices with them. I would not trust anyone else with our needs. By far, they are the most honest and reliable!
Amanda is AMAZING!!! She is always looking out for what suits my needs. She will make suggestion to improve my coverage And save me money without me initiating the call. The Best !!!
Karen handled all my requests and needs, very diligent and prompt. Extremely pleasant and a wonderful experience.
It has been my pleasure to work with everyone at Cypress Insurance. I have been using this agency for over 16 years and the staff is a joy, professional, knowledgeable, kind and helpful. I have worked with Joy, joyce, Amanda, Jeanne, Doug & Libby. Cannot beat their prices. They take care of your insurance and you never have to think twice about it! LOVE LOVE LOVE them
Great service, eager to keep costs under control, very knowledgeable!
Five star rating for a five star company. Mandy my agent is just outstanding picked a perfect insurance for our homeowners. Thank you again for the outstanding service
Cypress Insurance and our agent AMANDA LUNETTA are fabulous. The customer service I have consistently received from her over many years truly stands out. It is actually a pleasure doing business with her! Amanda is so dependable, attentive and knowledgeable. She is happy to answer any and all questions in an attempt to actually educate you, not just sell you a policy. I recommend you shop around and then call Amanda at Cypress Insurance Group, you won’t be disappointed!
Amanda Luneta it’s the best Insurance Agent I ever works with; she is knowledgeable, great customer services, even called me or email to reminding if Insurance due dates, so glad I have her to help us with Insurance needs! The company have done everything we need for house Insurances!
Carissa is the best - certificates emailed within minutes. Friendly and very ac knowledgeable about insurance. She is a pleasure to deal with always.
Great team at Cypress Insurance they are always there and helpful with all insurance needs. Their team is always looking out for my best interests.
I have been very happy with the service and professionalism of Amanda and her team at Cypress Insurance. Amanda is always both pleasant and professional to deal with and she makes every effort to find the best policy to meet the client's needs. I highly recommend Amanda and Cypress!
I have never met Amanda, but feel close to her. Her advice is always sound and protects me with changing rules.
Bradley was a pleasure to work with. Very knowledgeable and quick to respond to questions and concerns. He made the process work smoothly.
Amanda is amazing! Patient, "on top of it", great communications. I wish everyone I dealt with was like her. May her tribe increase!
Carissa, Colleen and the rest of the team are the best. We have used them for over 25 years. Anything we ever need they are there for us! Thanks for everything!!
I've been working with Amanda Lunetta for many years insuring my vehicles and properties. It has been an extreme pleasure as she is always responsive to all of my needs. And, she does it in such a friendly way. She looks out for me and I really appreciate that. Would recommend her to everyone!
I have worked with Carissa and the rest of the team at Cypress and have received excellent service. They are all professional, helpful and very knowledgeable, I highly recommend them.
Your agent, Brad Kaufman, was very helpful in obtaining car and motor home insurance. He is professional and answered all of our questions and concerns quite promptly and courteously. I am glad he is our insurance agent and would recommend him to anyone we know.
Marge Fulmer is the best. It doesn’t matter what my problem or issue is, Marge goes way beyond the norm to work with me to resolve the issue. I truly have never dealt with anyone as accommodating as Marge.
Steven is always there to answer our questions and help point us in the right direction!
I’ve had Cypress for probably over 20 years. When ‘my girl’ there, pasted away, I considered changing agents, cuz I loved Joyce. But Zcarissa has been there for everything I’ve needed. Everyone there is always helpful when I need something. Thanks all of you
Lisa Rinaldi is the best. Responsive, reliable, honest and a nice person to boot.
It’s been 30 years and we still love them
We have been using Cypress for years. They always provide the best pricing and service. Questions are answered almost immediately. Carissa is a pleasure to speak to and does a wonderful job at following through to make sure our requests are all taken care of.
Working with Marge Fulmer is a pleasure .Marge has been working with me for over a decade . No question is too small. No request for quotes too difficult. Marge takes the time to explain in detail all of your insurance optione
Thoroughly enjoy working with Amanda Lunetta. She is quick, calm, courteous and knows her business inside out. I know she understands my needs and is looking out for my best interests and I feel very secure knowing she is my agent..
OTHER INSURANCE COMPANIES SAY YOU'LL RECEIVEA CERTIFICATE WITHIN 24 HRS, NOT CYPRESS...USUALLY MINUTES :)
I only wish all insurance companies were as easy to work with as Cypress. Jeanne was always pleasant and had the answer to any questions we had. She really make our insurance experience with you all a pleasure.
I had the pleasure of working with Ryan and he was incredibly helpful, kind, professional and very considerate. He gave us great advice and was there 10000% of the time I had questions or doubts. I couldn't be happier with the service. Thanks Ryan!
I had the pleasure working with Bradley. He was extremely responsive and professional making the whole process of understanding insurance coverage easy! I sincerely appreciate his ability to anticipate my questions and providing superb service!
Bradley is simply phenomenal. He was responsive, friendly and incredibly knowledgeable. His suggestions and explanations were superb and he really made a difference in our insurance coverage. We could not be more pleased with the service or final result. We will be using Bradley for all our insurance needs and will be sure to recommend his services to our family and friends, He's a gem!
no matter what I throw at Cypress they handle it. Sometimes I get odd requests and when I present it to Cypress Insurance they advise me on what to do. Very courteous and quick.
Cypress Insurance Group provides the best insurance service of any company in South Florida! We have used them for coverage on our home and rental properties and they truly guide you every step and provide outstanding service! Cannot recommend them enough, in fact, have been recommending them to friends and family for years!! :-)
These people work diligently to protect you and your business at the best possible rates .We are with Cypress for more than 20 years .
My agent Marge, is always quick to respond, helpful, informative and goes above and beyond to assist. I have been a client since 1999.
Cypress does a great job. Jeanne is always super helpful, responsive and able to answer all of our questions. 1st class operation.

Jeanne,

 

Thank you so much for assisting me with my dilemma at the DMV.  You are the Insurance Goddess,  and Cypress Insurance is certainly insurance Heaven. Thank you and everyone at your office for all your assistance over the past 40 years as we celebrate 40 years in our business and it's partnership with Cypress Insurance.
Undeniable best customer service anywhere. I've been a client since 1995. That's why I still am. I wouldn't trust anyone else to be as fast, efficient and kind as my girls at Cypress. The 3 C's Carissa, Colleen & Cathy, ??

Just a note of thanks for Lisa Rinaldi for a job well done! She answered my questions promptly and was extremely courteous; also gave me call as follow up to be sure I received the updated policy! Great job-much appreciated!
Working with Cypress Insurance has been a true pleasure for many years now. They know their products, guide you effectively and their professionalism is amazing. Carissa knows what our needs are and is always quick to respond to them. We use Cypress for all of our insurance needs and wouldn't consider going anywhere else! Thank you to all the wonderful ladies there that help make our lives easier when it comes to insurance.
16 months ago my boss went into the hospital and passed away 4 months later. I was left to figure out the entire office routine and was clueless about many procedures and ESPECIALLY about our insurance polices. Many calls and emails were sent to Jeanne Bender of Cypress Insurance Group in Ft. Lauderdale and she was always professional, efficient, patience and SO helpful . She is everything you want an agent to be! Just this week she assisted me with another issue about which I was clueless. Thank you Jeanne! You are the BEST.
Amanda Lunetta has been so wonderful and I will always remember her for helping to establish ALL our insurance products. From setting everything up seamlessly in the beginning, to answering my million questions, to a break-in we had, through a fender bender and even somehow managing to partially sink our boat. UGH! She has been awesome – it’s not everyday that you meet someone who is willing to help throughout each stage – and not just push products. The result, of course, was selling insurance products – but her personal caring approach, value added advice and crisp guidance in times of need was the true difference maker. In short, we love doing business with her, personally!
Carissa made our out-of-state business relationship completely trouble free. She was absolutely fantastic to work with.
I have had the pleasure of working with Carissa for several years now. She adds a personal touch to her professional service that is so well appreciated. Thank you for handling all our business insurance needs!
Carissa and Amanda - I can't tell you how much I appreciate your efficiency, organization, and of course the savings.  This is the way customer service should be handled.  You guys are doing a great job, and I will definitely refer you to all of my clients.
I have used my interactions with you (Amanda) often to demonstrate a good customer experience.  From when we first moved to Florida, to you now helping us insure everything we’ve got, wind, flood, homeowners, auto, boat, and an umbrella  - you know me!  You match my preference to using email vs phone and how you directly supported me a couple years back when I called you in a panic when our house was broken into.  You’re always so responsive also J  it means a lot!  Thanks for everything!
I have worked closely with Marge and she is an outstanding employee and a joy to work with.
Leeann, without your persistent efforts on our behalf, the reclassification and acceptance of our opening protection would never have happened.  You were an energetic and persistent advocate for us and we cannot thank you enough.
Sandy, you have been so good to and for us over the years, we wouldn’t throw you overboard for a web quote.  I just needed to do some comparative shopping.  We appreciate the value-added service you provide and we are grateful to be Cypress Insurance customers.
I am so grateful to Carissa and Cathy.  They do their work better than any other person at any other Company I’ve done business with.  Not to brag, there are many.
Carla is highly responsive, professional and competent.  I sincerely appreciate her great attitude and ability to turn things around quickly.  She gets it right the first time.  I hope my operations and customer support people are doing that good of a job for our client base!
Thank you so much for your (as always) prompt and efficient response.  It is always a pleasure dealing with you Jeanne.
Cypress Insurance Group received a rating of 5.0 out of 5 based on 90 reviews on IWantInsurance.com.
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