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Home > Customer Testimonials & Reviews

Customer Ratings & Reviews for Cypress Insurance Group

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115 Reviews | Leave a Review

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Amanda Lunetta is the best agent. She is very responsible and always try to give you the best.
Juana, Miami, FL
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Carissa Lafreiere has been awesome from day one with our company always helped in the best way she can, thank you
Sajeda A, winter haven , FL
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I've managed the insurance function for billion dollar public companies. Amanda Lunetta is as professional and capable as any broker I ever dealt with in that professional capacity. She is thorough, knowledgable, very pleasant, proactive, and super responsive. Insurance here on the Florida coast is complicated and expensive and I am very thankful to have the services of a personal lines insurance broker of Amanda's caliber.
Jim B, Fort Lauderdale, FL
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Karen’s been my agent for a number of years and the service has always been prompt and great. Really appreciate it. Thank you.
Jorge C, Miami, Florida, AL
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Excellent company with great service. Marge Fulmer worked very hard to obtain new homeowners for us after we were let go by our previous company due to the fact that we live on the beach. It was a six month task to get us insurance due to our oceanfront location. Many thanks to Marge and Cypress for all of their help.
Harris H, Hollywood, FL
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Amanda Lunetta has always given us great service, gets us the best prices and coverage, and is always quick to respond to my questions.
David B, Jupiter, FL
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AMANDA WAS, AS ALWAYS, COURTEOUS, PROFESSIONAL AND RESPONSIVE.
Pamela andJoe, FORT LAUDERDALE, FL
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Marge Fulmer was a wonderful help with insurance needs. Thank you for all. Pat
Pat K, Lauderdale by the Sea, FL
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I spoke to Amanda Lunetta on 07/08/20 concerning an insurance question. She was extremely helpful in answering my question as well as offering me additional advice and help. Thank you, Amanda!
Linda J, Sunrise, FL
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An amazing, efficient staff. Everything is taken care of very quickly and they are extremely accommodating!
Donna D, Parkland, FL
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jeannie bender we have had her help for avery long time she is allways upbeat and helps as fast as she can many time i cant get pay till prof of insuranc is provided she responds within minutes
STEVE M, Hobe Sound, FL
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Amanda is very special,good asset to your company. Pleasant,polite,professional and an amazing human being!
Luminita Baciu, Fort Lauderdale ,Florida, AL
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Lisa Rinaldi has been a valuable help for our family. She is very Knowledgeable, attentive, organized and available when needed. We have been very impressed with her.
Linda S, Cooper City, FL
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Marge Fulmer is great agent!!! She is so kind, helpful, and true to her word. I would highly recommend her!!!
Susan L, Fort Lauderdale, FL
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Amanda is probably one of the most efficient and professional agents I have ever dealt with. Amanda constantly goes out of her way to ensure my insurance coverage is ample and premiums are competitive . Thank you Amanda!
Donald B, Fort Lauderdale, FL
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The best service and Jeanne and Doug are very professional and always willing to help and give quick response to every question we have. I love their service.
Anamarys G, Fort lauderdale, FL
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I had another superb experience with Cypress Insurance courtesy of Amanda Lunetta and her extremely efficient and capable expertise and service. Bravo as usual.
Stacie A, Fort Lauderdale , FL
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Always quick and efficient service. Polite and knowledgeable. Thank you.
Connie, Wilton Manors, FL
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Great service from Marge Fulmer, what I've come to expect from everyone at Cypress Insurance Group.
Robert K, Miami, FL
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I’ve been working with Cypress Insurance and On both the commercial and residential side. Amanda is always available, helpful and wants the best for her customers.
Dale, FL
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We have had our insurance with Cypress Insurance Group for over 15 years. It is a team effort and all help. A special thank you to Carrissa for all of her expert help over the years. Certificates of Insurance, updates, deadlines, policy copies, she is on top of all of the deadlines. She also responds very quickly to our requests. So glad to have them as our Agent.
Lauri G, Jacksonville, FL
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Having several properties was more manageable with Lisa's help
Robert K, Ft Lauderdale, FL
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Needed some updated documentation ASAP, and Amanda had it collated and emailed to me within 5 minutes! Where else are you gonna get service like that? Nowhere! Thank you Amanda and Thank You THIG!
Jeff D, Ocala, FL
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Jeanne has been my agent for more years than i can remember, has always been top notch
Cary WC, Miami, FL
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I don't know who I love the most between Carissa, Karen, and Cathy. They are all amazing and on top things with the most speed and accuracy. I have lots of customers that need things handled with urgency and these ladies get it done. I personally am lost when it comes to anything insurance related and they communicate with me in ways I can actually understand. I highly recommend cypress insurance, especially Carissa as an agent!
Christina - BCSC, Sunrise, FL
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Always great communication and service from Amanda Lunetta. So glad we made the change to her agency.
Don B, Fort Lauderdale, FL
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Ryan was extremely helpful and he went out of his way to find the insurance for us; I recommend Ryan to anyone as the insurance agent
Alisha K, Tamarac, FL
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Marge Fulmer is the most professional and knowledgeable person I have worked with in this industry. She is always willing to serve, always pleasant and extremely thoughtful and caring. Thanks Marge!
Donna H, Sunrise, Florida , AL
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Once again, Ms, AMANDA LUNETTA demonstrated that in virtually every encounter, major or minor, she exemplifies the "Exceeds Expextations" creedo. Cypress Insurance and its aligned insurance companies have found in her the epitome of "Customer Service." There is not a more pleasant, conversant or knowledgeable agent. Top Shelf stock all the way! Appreciate it. J. Craig. DB, FL
Gerald C, Deerfield Beach, FL
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Top-notch service. True professionals.
Lisa A., Fort Lauderdale, FL
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Patti West at Cypress Insurance Company is a pleasure to do business with. Always professional, prompt attention to my needs, and just a nice person to contact for your insurance needs.
Lynn M, Weston, FL
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Thank you so much for your (as always) prompt and efficient response. It is my pleasure dealing with you Colleen clake. Thank you so much again.
Sun L, Pembroke Pines, FL
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It has been such a pleasure working with Karen. She is very efficient and responds to my emails right away. Karen i s a pleasure to work with.
Sandra, Pompano Beach, FL
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Patti West has also been a pleasure to work with. She understands my concerns and needs and she has handled my insurance for years.
Deb V, Hollywood, FL
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Amanda has been providing insurance needs for our family for close to 30 years. Knowledgeable, caring, honest and doing the best for the customer
Mark B, Tamarac, FL
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Amanda has been our agent for a long while now. She not only makes insurance less intimidating but is also very on top of things. Very glad that we've been able to work with her and hope to do so for years to come!
Tia D, Miramar, FL
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The team at Cypress which includes Doug, Carissa, and Colleen are amazing. Courteous, responsive, and caring.
GARY C, Plantation, FL
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I love those gals. Always right on top of everything!
Gwen M, Coral Springs, FL
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I have my homeowners policy with Cypress for many years and Marge Fuller has been my agent. She is the best. Answers all my questions in a way that I am able to understand. Always returns my calls quickly and resolves all issues I am having. Thanks for having such a great agent that I’m lucky enough to call mine
Eileen K, Boynton Beach, FL
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Always professional, courteous, and makes us feel as though our business is her top priority!
Kris C, Lauderdale-by-the-Sea , FL
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I have dealt with Amanda for several years and never failed to deliver required service insurance for my property. I am completely satisfied..
Daniel C, Pompano Beach, FL
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A wonderful company ! Everyone is so helpful and quick to respond. The Best!!
Gwen M, Margate, FL
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I represent one of the insurance carriers in concert with Cypress Insurance Group. I've had the pleasure of working with Agents Carissa LaFreniere and Colleen Clarke. It is refreshing to develop immediate rapport with agents who, while unimaginably busy, take the time to go the extra mile for their clients. It is these personal relationships with the carriers that makes Cypress Insurance Group stand out from the competition. If you are shopping for an agent or additional insurance, your search stops here. Give them a call - you won't be disappointed.
Andrew C, Philadelphia, PA
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We have worked with Cypress Insurance for over 20 years for both of our business locations. Jeanne is very professional and a real pleasure to work with. She always works hard to get us the best rates with the best insurance carriers. She really goes above and beyond and all with a smile! Thank you! Lee G.
Lee G, Miami, FL
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Jeanne is a Miracle Worker. We have used Cypress Insurance for many years and it has always been an honor and pleasure to work with Jeanne. She is professional, courteous, knowledgeable and a joy to work with. Jeanne goes above and beyond to make sure that we get the best insurance for the lowest prices. Jeanne, thank you for all that you do for us! YOU are the BEST!
Roxanne J, Royal Palm Beach, FL
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I've been with Cypress Insurance for many years and Carissa an excellent service agent has helped me many many times with my insurance needs and problemstb3pa
Stan P, FT LAUDERDALE, FL
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Thankful I saw a Dave Ramsey ad suggesting ELP Cypress Insurance. I received excellent prompt service from Amanda Lunetta. It was a joy to set up my new policy with. She definitely made the process painless by thoroughly answering all my questions. Look forward to continuing on with ELP and Amanda.
Alicia G, Coral Springs, FL
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Amanda has been our agent for as long as I can remember. She is on top of every detail, Courteous, wise, always one step ahead covering anything we may miss. I always get a quick and well informed response. We are so blessed she is leading the way for our family on ALL our insurance fronts.
Melissa B, Pembroke Pines, FL
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Amanda has been nothing less than helpful, informative and responsive. I refer her to everyone that asks!
Ed L, Pompano Beach, FL
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top-shelf agency providing the best programs, rates and service. Steve B is a rock-star in the insurance industry!
JD D, Delray Beach, FL
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I have been with Cypress Insurance well over a decade and have my auto and homeowners insurance thru them. But the main reason I stay is because of the superior service I receive from Amanda Lunetta. She is the best and I know that any issue I have, it will be resolved by Amanda. She is always willing to help out and offers the best service and advise. A true professional and caring person.
Alba B, North Lauderdale, FL
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Sandy Ye is a most informative, helpful agent. She returns calls promptly and is very knowledgeable. It was a pleasure working with her.
Ann S, Boynton Beach , FL
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Carissa is a joy to work with. Our company has so many policies and she is always helpful sorting out information for me when it gets to be too much. She is quick, reliable and super helpful.
Stacy C, Boynton Beach, FL
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5 stars for Amanda Lunetta! Can’t say enough about her attentiveness to any matter she is presented with, big or small. Have enjoyed having her as our agent for many years, and she has always been professional, smart, and attentive in every way. Amanda, if you are reading this, I sincerely thank you for the many years of superior service you have extended us!
Terry B, Boca Raton FL, AL
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Amazing service and support from Carissa LaFreniere! kind, professional and very knowledgeable. Thank you always,
valerie m, Miami , FL
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Cypress Insurance has the best customer service ever... we are treated like family, with professionalism.
Donna E, Fort Lauderdale, FL
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Excellent service, especially Jeanne Bender, agent. Thank you!
Corinne S, Fort Lauderdale, FL
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MARGE FULMER IS THE GREATEST. JOY V. HANDLED MY INS FOR MANY YEARS BEFORE SHE RETIRED. MARGE STEPPED IN AND TOOK OVER WITHOUT A PROBLEM.MOVING AFTER OVER 40 YRS IN COCONUT CREEK TO WINTER HAVEN,FL MARGE HANDLED MY INS NEEDS WITHOUT A HITCH. SHE IS A VERY PROFESSIONAL LADY AND A GREAT ADDITION AND A CREDIT TO THE CYPPRESS INS GROUP.
JIM R, WINTER HAVEN, FL
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Amanda is excellent! She is always on top of everything and is most professional, pleasant and kind. I am very thankful to have her as my agent.
Jane B, Pembroke Pines, FL
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Thank you Marge for a diligent and courteous service!
Diane G, Tamarac, FL
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Patti West is phenomenal! I've tried to get her to do my insurance in California and the Keys as well; she's that good! Always there for us.
Ann, Lantana, FL
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Lisa and Ray have been my insurance professionals for 10+ years. I have referred them family, friends and co-workers. They are the best at what they do; thorough, responsive and trusted advisors. I wouldn't look anywhere else for my insurance needs.
Paul Smith, Fort Lauderdale, FL
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Bradley is a very good agent.it was very simple process and got a good cover fora great price.
Maria V, Cooper City,FL
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I have been working with Amanda & Cypress Insurance for over 12 years. We have over 6 polices with them. I would not trust anyone else with our needs. By far, they are the most honest and reliable!
Allison C., Deerfield Beach, FL
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Amanda is AMAZING!!! She is always looking out for what suits my needs. She will make suggestion to improve my coverage And save me money without me initiating the call. The Best !!!
L Breitung, Coral Springs, FL
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Karen handled all my requests and needs, very diligent and prompt. Extremely pleasant and a wonderful experience.
Onelia C, Ft. Lauderdale, FL
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It has been my pleasure to work with everyone at Cypress Insurance. I have been using this agency for over 16 years and the staff is a joy, professional, knowledgeable, kind and helpful. I have worked with Joy, joyce, Amanda, Jeanne, Doug & Libby. Cannot beat their prices. They take care of your insurance and you never have to think twice about it! LOVE LOVE LOVE them
Darci D'Eliseo, Pompano Beach, FL
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Great service, eager to keep costs under control, very knowledgeable!
Emmanuel Baptist Church, Coconut Creek, FL
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Five star rating for a five star company. Mandy my agent is just outstanding picked a perfect insurance for our homeowners. Thank you again for the outstanding service
Dawn Crowe, Plantation, Florida
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Cypress Insurance and our agent AMANDA LUNETTA are fabulous. The customer service I have consistently received from her over many years truly stands out. It is actually a pleasure doing business with her! Amanda is so dependable, attentive and knowledgeable. She is happy to answer any and all questions in an attempt to actually educate you, not just sell you a policy. I recommend you shop around and then call Amanda at Cypress Insurance Group, you won’t be disappointed!
Wendy C, Fort Lauderdale , FL
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Amanda Luneta it’s the best Insurance Agent I ever works with; she is knowledgeable, great customer services, even called me or email to reminding if Insurance due dates, so glad I have her to help us with Insurance needs! The company have done everything we need for house Insurances!
Gloria M, Pompano Beach Florida
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Carissa is the best - certificates emailed within minutes. Friendly and very ac knowledgeable about insurance. She is a pleasure to deal with always.
Victoria C, Boca Raton, FL
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Great team at Cypress Insurance they are always there and helpful with all insurance needs. Their team is always looking out for my best interests.
Pete Caltabiano, Lighthouse Point, FL
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I have been very happy with the service and professionalism of Amanda and her team at Cypress Insurance. Amanda is always both pleasant and professional to deal with and she makes every effort to find the best policy to meet the client's needs. I highly recommend Amanda and Cypress!
Christopher Cavanagh, Pompano Beach, FL
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I have never met Amanda, but feel close to her. Her advice is always sound and protects me with changing rules.
Susan Ackley, Miami Shores, FL
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Bradley was a pleasure to work with. Very knowledgeable and quick to respond to questions and concerns. He made the process work smoothly.
William M, Boynton Beach, FL
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Amanda is amazing! Patient, "on top of it", great communications. I wish everyone I dealt with was like her. May her tribe increase!
Dick Altman, Lantana, Florida
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Carissa, Colleen and the rest of the team are the best. We have used them for over 25 years. Anything we ever need they are there for us! Thanks for everything!!
Michael B, Palm Beach Gardens, FL
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I've been working with Amanda Lunetta for many years insuring my vehicles and properties. It has been an extreme pleasure as she is always responsive to all of my needs. And, she does it in such a friendly way. She looks out for me and I really appreciate that. Would recommend her to everyone!
MICHAEL BINKOV, SOUTH MIAMI, FL
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I have worked with Carissa and the rest of the team at Cypress and have received excellent service. They are all professional, helpful and very knowledgeable, I highly recommend them.
Hilda, Pompano Beach, FL
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Your agent, Brad Kaufman, was very helpful in obtaining car and motor home insurance. He is professional and answered all of our questions and concerns quite promptly and courteously. I am glad he is our insurance agent and would recommend him to anyone we know.
Darry Crossley, Davie, FL
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Marge Fulmer is the best. It doesn’t matter what my problem or issue is, Marge goes way beyond the norm to work with me to resolve the issue. I truly have never dealt with anyone as accommodating as Marge.
Joanne H, Coconut Creek, FL
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Steven is always there to answer our questions and help point us in the right direction!
Amanda N, Deerfield Beach, FL
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I’ve had Cypress for probably over 20 years. When ‘my girl’ there, pasted away, I considered changing agents, cuz I loved Joyce. But Zcarissa has been there for everything I’ve needed. Everyone there is always helpful when I need something. Thanks all of you
Linda R, Oakland Park FL
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Lisa Rinaldi is the best. Responsive, reliable, honest and a nice person to boot.
efsilverb, Weston, FL
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It’s been 30 years and we still love them
Elena, Miami, FL
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We have been using Cypress for years. They always provide the best pricing and service. Questions are answered almost immediately. Carissa is a pleasure to speak to and does a wonderful job at following through to make sure our requests are all taken care of.
Julie Alaniz, Pompano Beach, FL
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Working with Marge Fulmer is a pleasure .Marge has been working with me for over a decade . No question is too small. No request for quotes too difficult. Marge takes the time to explain in detail all of your insurance optione
Mindy Lang, Davie, FL
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Thoroughly enjoy working with Amanda Lunetta. She is quick, calm, courteous and knows her business inside out. I know she understands my needs and is looking out for my best interests and I feel very secure knowing she is my agent..
Theresa Duffield, Pembroke Pines, FL
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OTHER INSURANCE COMPANIES SAY YOU'LL RECEIVEA CERTIFICATE WITHIN 24 HRS, NOT CYPRESS...USUALLY MINUTES :)
COOKIE D, HOLLYWOOD, FL
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I only wish all insurance companies were as easy to work with as Cypress. Jeanne was always pleasant and had the answer to any questions we had. She really make our insurance experience with you all a pleasure.
George, West Palm Beach, FL
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I had the pleasure of working with Ryan and he was incredibly helpful, kind, professional and very considerate. He gave us great advice and was there 10000% of the time I had questions or doubts. I couldn't be happier with the service. Thanks Ryan!
Melissa, Miami, FL
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I had the pleasure working with Bradley. He was extremely responsive and professional making the whole process of understanding insurance coverage easy! I sincerely appreciate his ability to anticipate my questions and providing superb service!
Cassie, Coconut Creek, FL
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Bradley is simply phenomenal. He was responsive, friendly and incredibly knowledgeable. His suggestions and explanations were superb and he really made a difference in our insurance coverage. We could not be more pleased with the service or final result. We will be using Bradley for all our insurance needs and will be sure to recommend his services to our family and friends, He's a gem!
Marcie, Fort Lauderdale, FL
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no matter what I throw at Cypress they handle it. Sometimes I get odd requests and when I present it to Cypress Insurance they advise me on what to do. Very courteous and quick.
Diane C, Boca Raton, FL
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Cypress Insurance Group provides the best insurance service of any company in South Florida! We have used them for coverage on our home and rental properties and they truly guide you every step and provide outstanding service! Cannot recommend them enough, in fact, have been recommending them to friends and family for years!! :-)
Max McCord, Winter Haven, FL
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These people work diligently to protect you and your business at the best possible rates .We are with Cypress for more than 20 years .
AC Communications, Palm Beach Gardens, FL
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My agent Marge, is always quick to respond, helpful, informative and goes above and beyond to assist. I have been a client since 1999.
Darcy, Ft. Lauderdale, FL
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Cypress does a great job. Jeanne is always super helpful, responsive and able to answer all of our questions. 1st class operation.
Bryce Barnhart, Sunrise, FL
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Jeanne,

 

Thank you so much for assisting me with my dilemma at the DMV.  You are the Insurance Goddess,  and Cypress Insurance is certainly insurance Heaven. Thank you and everyone at your office for all your assistance over the past 40 years as we celebrate 40 years in our business and it's partnership with Cypress Insurance.
Michele P, Ft. Lauderdale, FL
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Undeniable best customer service anywhere. I've been a client since 1995. That's why I still am. I wouldn't trust anyone else to be as fast, efficient and kind as my girls at Cypress. The 3 C's Carissa, Colleen & Cathy, ??
Elena Trueba Altvater, Miami, FL
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Just a note of thanks for Lisa Rinaldi for a job well done! She answered my questions promptly and was extremely courteous; also gave me call as follow up to be sure I received the updated policy! Great job-much appreciated!
Jerome, Boca Raton, FL
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Working with Cypress Insurance has been a true pleasure for many years now. They know their products, guide you effectively and their professionalism is amazing. Carissa knows what our needs are and is always quick to respond to them. We use Cypress for all of our insurance needs and wouldn't consider going anywhere else! Thank you to all the wonderful ladies there that help make our lives easier when it comes to insurance.
Hilda Pardo, Pompano Beach, FL
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16 months ago my boss went into the hospital and passed away 4 months later. I was left to figure out the entire office routine and was clueless about many procedures and ESPECIALLY about our insurance polices. Many calls and emails were sent to Jeanne Bender of Cypress Insurance Group in Ft. Lauderdale and she was always professional, efficient, patience and SO helpful . She is everything you want an agent to be! Just this week she assisted me with another issue about which I was clueless. Thank you Jeanne! You are the BEST.
Joyce G, Tamarac, FL
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Amanda Lunetta has been so wonderful and I will always remember her for helping to establish ALL our insurance products. From setting everything up seamlessly in the beginning, to answering my million questions, to a break-in we had, through a fender bender and even somehow managing to partially sink our boat. UGH! She has been awesome – it’s not everyday that you meet someone who is willing to help throughout each stage – and not just push products. The result, of course, was selling insurance products – but her personal caring approach, value added advice and crisp guidance in times of need was the true difference maker. In short, we love doing business with her, personally!
John S, Fort Lauderdale, FL
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Carissa made our out-of-state business relationship completely trouble free. She was absolutely fantastic to work with.
Stacey Holder, Rockford, IL
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I have had the pleasure of working with Carissa for several years now. She adds a personal touch to her professional service that is so well appreciated. Thank you for handling all our business insurance needs!
Mark Plating, West Palm Beach, FL
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Carissa and Amanda - I can't tell you how much I appreciate your efficiency, organization, and of course the savings.  This is the way customer service should be handled.  You guys are doing a great job, and I will definitely refer you to all of my clients.
Thomas K, Client since 2013
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I have used my interactions with you (Amanda) often to demonstrate a good customer experience.  From when we first moved to Florida, to you now helping us insure everything we’ve got, wind, flood, homeowners, auto, boat, and an umbrella  - you know me!  You match my preference to using email vs phone and how you directly supported me a couple years back when I called you in a panic when our house was broken into.  You’re always so responsive also J  it means a lot!  Thanks for everything!
John S, Client since 2010
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I have worked closely with Marge and she is an outstanding employee and a joy to work with.
Lynne L, Client since 2011
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Leeann, without your persistent efforts on our behalf, the reclassification and acceptance of our opening protection would never have happened.  You were an energetic and persistent advocate for us and we cannot thank you enough.
David M, Client since 1999
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Sandy, you have been so good to and for us over the years, we wouldn’t throw you overboard for a web quote.  I just needed to do some comparative shopping.  We appreciate the value-added service you provide and we are grateful to be Cypress Insurance customers.
KP, Client since 1999
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I am so grateful to Carissa and Cathy.  They do their work better than any other person at any other Company I’ve done business with.  Not to brag, there are many.
Elena A, Client since 1995
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Carla is highly responsive, professional and competent.  I sincerely appreciate her great attitude and ability to turn things around quickly.  She gets it right the first time.  I hope my operations and customer support people are doing that good of a job for our client base!
Grant S, Client since 2010
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Thank you so much for your (as always) prompt and efficient response.  It is always a pleasure dealing with you Jeanne.
Florence F, Client since 1994
Cypress Insurance Group received a rating of 5.0 out of 5 based on 115 reviews on IWantInsurance.com.
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Location
800 Corporate Dr
Suite 220
Fort Lauderdale, FL 33334
Phone: 954.771.0300
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